One of the worst mistakes in an online world is to tell your users “This is what the community is and this is what you are going to do”




 
Business > Customer Support
 
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If your world is commercially orientated (ie people have to pay to use it) then they're going to expect to have someone to answer their questions, and deal with any issues that arise.

That's all well and good, but how are you going to provide this customer support? How many subscribers do you need to pay for them? What alternatives are available?

Paying for Customer Support | Customer Support? What be that then?


Linked resource Literally, Your Two Cents
A look at the true costs of paid support staff, and the ways you can maximise their time. Short, but worth a read.
Linked resource Shannon's Ten Rules of Customer Support
Ten critical rules for customer support, which will make the experience better for all concerned - and far more profitable for your world.


Linked resource Bonk! Bonk! On the Head, Bonk! Bonk!
Where do the players, the participants, the funding public sit on the pecking order for MMO worlds? Why, right at the bottom of course! This has got to change as we progress to the future, yet it is unlikely to. Why? Because most production staff for MMOs comer from MUDs, and treat the MMO the same way. This is why that doesn't work...


 
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